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# Support - Get Help With Ankra | Ankra

Canonical: https://ankra.ai/support

How to reach Ankra for help with the platform, Ankra Cloud and the Ankra apps for Slack and Microsoft Teams. Email us without an account, or use the support centre.

Support

# Get help with Ankra.

Email us and we will help. You do not need an account to ask.

[Email hello@ankra.ai](mailto:hello@ankra.ai)  [Read the docs](https://docs.ankra.ai/)

Ways to reach us

## Pick the one that fits

### Email us

For any question about Ankra, including the Ankra apps for Slack and Microsoft Teams. You do not need an account.

[hello@ankra.ai](mailto:hello@ankra.ai)

### Support centre

If you have an Ankra account: ask the AI, send a message to the team, and follow the replies to your requests in one place.

[Open the support centre](https://support.ankra.app/)

### Documentation

Guides and reference for the platform, the CLI and the API.

[Read the docs](https://docs.ankra.ai/)

### Platform status

Whether the platform is up right now.

[Check the status page](https://status.ankra.ai/)

### Community

Ask other people who run Ankra, and the team, in the community workspace on Slack.

[Join the community](https://join.slack.com/t/ankra-community/shared_invite/zt-3a5rem8f8-cUho4epX2MoLT83bFf~VSA)

A faster answer

## What helps us help you

None of it is required. Leave out passwords, tokens and keys.

- The name of your organisation, and of the cluster or application it concerns.
- What you did, what you expected and what happened instead.
- When it happened, with your time zone.
- The error text, or a screenshot of it.

Other requests

## Security, privacy and plans

### Report a vulnerability

Write to  [security@ankra.ai](mailto:security@ankra.ai) . We acknowledge a report within 3 business days. The [disclosure policy](https://ankra.ai/security/disclosure)  says what to include and what to expect.

### Your personal data

To see, correct, move or delete the personal data we hold about you, write to [hello@ankra.ai](mailto:hello@ankra.ai) . We respond within one month, as the  [privacy policy](https://ankra.ai/privacy)  sets out.

### Paid plans

Support hours and response times for each paid plan are in the [Service Level Agreement](https://ankra.ai/sla) , and what each plan includes is on the  [pricing page](https://ankra.ai/pricing) .

Your next chapter

## You built it.
*Let’s get it live.*

Give your application a path to production.
 Give your team a simpler way to run it.

[Get your app live](https://platform.ankra.app/auth/signup)  [Try a playground](https://ankra.ai/playground)

First 30 vCPU of platform usage included.
Try it without a card; a card unlocks full access and €59 of credit.

From something you built
to something people use.

- Deploy from your repository
- Run on infrastructure you choose
- Operate with your team and agents