Terms of Service

    Last updated: August 6, 2025

    These Terms of Service set out the terms and conditions upon which you may use the Ankra UK LTD (trading as Ankra) service made available through ankra.ai (the "Website") and platform.ankra.app (the "Platform").

    By signing up to or using the Ankra Service, you agree to and accept these Terms of Service. Please read these Terms of Service carefully and make sure you understand and agree to them before using the Ankra Service. If you have any questions relating to these Terms of Service please contact us at [email protected].

    IF YOU DO NOT ACCEPT THESE TERMS OF SERVICE, PLEASE DO NOT USE THE ANKRA SERVICE.

    1. Information about Ankra

    1.1. The Ankra Service is provided by Ankra UK LTD, a company incorporated and registered in England and Wales under company number 14779238 whose registered office is at Ankra UK LTD, 124 City Road, London, EC1V 2NX, United Kingdom.

    1.2. Ankra provides: (a) a Kubernetes application deployment and management platform; (b) curated Helm charts and deployment templates; (c) monitoring and analytics tools for containerized applications; (d) a managed service for executing customer-provided code in secure, isolated containers.

    2. Interpretation

    In these Terms of Service, save where the context requires otherwise, the following words and expressions have the following meaning:

    "Account" means the Customer's account on the Ankra Service;

    "Agreement" means the agreement between the Customer and Ankra for the provision of the Ankra Service comprising these Terms of Service and any terms in the Ankra Service Plan;

    "Billing Period" means the billing period for the Service Fees as set out in the applicable Ankra Service Plan;

    "Cloud Ankra Platform" means the Ankra Service made available to the Customer as a cloud-based service accessible through the Platform;

    "Commencement Date" means the date the Customer creates an Account;

    "Confidential Information" means information which is identified as confidential or proprietary by either party or by the nature of which is clearly confidential or proprietary;

    "Customer" means the person or organisation identified as the "Customer" in the Account;

    "Customer Data" means any content or data transferred to Ankra as a result of the Customer's use of the Ankra Service;

    "Initial Term" means the subscription period set out in the applicable Ankra Service Plan, or in the absence of any such period in the Ankra Service Plan, the period of one (1) month, in each case commencing on the Commencement Date;

    "Integrations" means a piece of software that makes it easier to use a third party API with the Ankra Platform;

    "Intellectual Property Rights" means copyright, database right, domain names, patents, registered and unregistered design rights, registered and unregistered trade marks (including, where applicable the Trade Marks) and all other industrial, commercial or intellectual property rights;

    "Jobs" means a predefined set of instructions or rules that control the execution and scheduling of batch applications or background processes within a computer system or software application;

    "Local Ankra Platform" means a version of the Ankra Service installed locally on the Customer's own cloud infrastructure;

    "Malware" means any thing or device (including any software, code, file or programme) which may: prevent, impair or otherwise adversely affect the operation of any computer software, hardware or network, any telecommunications service, equipment or network or any other service or device; prevent, impair or otherwise adversely affect access to or the operation of any programme or data, including the reliability of any programme or data (whether by re-arranging, altering or erasing the programme or data in whole or part or otherwise); or adversely affect the user experience (including all viruses, worms, trojan horses, spyware, logic bombs and similar files, scripts, agents, things or devices);

    "Overage Fees" means the volume based charges (if any) set out in the applicable Ankra Service Plan which are payable by the Customer where the Customer's and its User's use of the Ankra Service exceeds the Use Allowance;

    "Renewal Term" means either the period of time described as such in the applicable Ankra Service Plan, or in the absence of any such description, a period of time equal to the Initial Term, in each case commencing on the expiry of the Initial Term or the immediately preceding Renewal Term (as appropriate);

    "Service Fees" means the fees (if any) payable in respect of the provision of the Ankra Service, according to the applicable Ankra Service Plan;

    "Sign Up Process" means the process (whether electronic or otherwise) by which the Customer signs up to use the Ankra Service and, which amongst other things, identifies the Customer and the applicable Ankra Service Plan;

    "Term" means the Initial Term and successive Renewal Terms;

    "Terms of Service" means these terms and conditions of service as amended from time to time;

    "Ankra Platform" means, as the case may be, either the Cloud Ankra Platform or the Local Ankra Platform, in the form made available by Ankra from time to time;

    "Ankra Service" means access to the Kubernetes application deployment and management platform Ankra makes available either through the Cloud Ankra Platform or by permitting Customer to run a Local Ankra Platform;

    "Ankra Service Plan" means the service plan relating to the Ankra Service which (amongst other things) sets out the applicable Service Fees, Usage Limits, and Term, and which shall be (i) available on the Website from time to time, or (ii) as agreed with the Customer in such form as Ankra may require;

    "Use Allowance" means the limitations on the permitted use of the Ankra Service by the Customer and its Users set out in the applicable Ankra Service Plan;

    "User" means any person authorised by the Customer to access the Ankra Service on behalf of the Customer;

    "Website" means ankra.ai and any subdomains.

    "Platform" means ankra.app and any subdomains.

    3. Creating an Account

    3.1. To use certain features and functionalities of the Ankra Service, the Customer must first register and create an Account.

    3.2. The customer is able to create an account either by using their email address or by logging in with available OAuth providers, like GitHub, Google, or Microsoft.

    3.3. If the Customer is a legal entity (rather than an individual), the individual creating the Account on the Customer's behalf must have the necessary authority, power and right to fully bind the Customer.

    3.4. The Customer must promptly update the Customer's Account information in the event of any changes to this information.

    3.5. Ankra reserves the right to suspend or terminate the Customer's Account and access to the Ankra Service if any information provided proves not to be accurate or current.

    3.6. All Users of the Ankra Service must be over the age of 16.

    4. Duration

    4.1 The Agreement shall start on the Commencement Date and continue for the Term unless terminated earlier.

    5. Access to the Ankra Service

    5.1. Ankra grants the Customer a non-exclusive, non-transferable, personal and non sub-licensable licence to permit Users to use the Ankra Service as permitted by the functionality of the Ankra Service.

    5.2. The Customer must treat any login details used to access the Ankra Service or the Customer's Account as Confidential Information, and it must not disclose it to any third party (other than to Users).

    5.3. The Customer shall procure that each of its Users has its own login details and will ensure that such login details are not shared.

    5.4. Ankra may disable any login details, at any time and at Ankra's sole discretion, if a User or the Customer has failed to comply with any of the provisions of the Agreement.

    5.5. The Customer is responsible for maintaining the confidentiality of login details for its Account and any activities that occur under its Account including the activities of Users.

    6. Customer Obligations

    6.1. Ankra may monitor the Customer's use of the Ankra Service to ensure quality, improve the Ankra Service, and verify the Customer's compliance with the Agreement.

    6.2. The Customer must comply with all applicable laws and regulations with respect to its use of the Ankra Service and its activities under the Agreement.

    6.3. The Customer must not use the Ankra Service:

    • to access, store, distribute or transmit any Malware or harmful content;
    • to access, store, distribute or transmit any material that is unlawful, harmful, threatening, defamatory, obscene, infringing, harassing or racially or ethnically offensive;
    • in a manner that is illegal or causes damage or injury to any person or property;
    • to infringe any copyright, database right or trademark of any person;
    • to transmit any unsolicited or unauthorised advertising or promotional material or spam;
    • to interfere with or attempt to interfere with or compromise the Ankra Service integrity or security.

    7. Intellectual Property Rights

    7.1. Ankra is the owner of or the licensee of all Intellectual Property Rights in the Ankra Service. These works may be protected by copyright and other laws and treaties around the world. All such rights are reserved.

    7.2. The Customer will not, when using the Ankra Service, except as may be allowed by any applicable law which is incapable of exclusion by Ankra and to the extent expressly permitted under these Terms of Service:

    • attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of the Ankra Service;
    • attempt to reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of the Ankra Service;
    • access all or any part of the Ankra Service in order to build a product or service which competes with the Ankra Service.

    7.3. The Customer grants Ankra a licence to access, download and use the Customer Data for the purpose of providing the Ankra Service functionality. Otherwise, Ankra claims no rights in the Customer Data.

    8. Price and Payment

    8.1. The Customer will pay the Service Fees in accordance with the Ankra Service Plan, the Billing Period, and this clause.

    8.2. The Service Fees shall be payable in accordance with the Billing Period.

    8.3. The Customer agrees that the Service Fees are non-refundable except where this clause provides otherwise.

    8.4. All amounts and fees stated or referred to in the Agreement are exclusive of value added tax ("VAT") or any other applicable taxes, which shall be paid at the same time as payment of the Service Fees.

    8.5. If the Customer fails to pay any amount due under the Agreement, Ankra may charge interest on the overdue amount at the rate of 4% per annum above the base rate of the Bank of England from time to time, calculated on a daily basis from the due date until the date of actual payment.

    9. Service Levels and Support

    9.1. Where the Customer has paid for access to the Ankra Service, we will use commercially reasonable endeavours to make the Ankra Service available with an uptime rate of 99%.

    9.2. Where the Customer has paid for access to the Ankra Service, Ankra will provide a level of support that is appropriate to the nature of any issues requiring support during normal business hours (UK time).

    10. Suspension and Termination

    10.1. The Customer may terminate the Agreement at any time via the settings in the Customer's Account and such termination shall take effect at the end of the then-current Billing Period.

    10.2. Either party may terminate the Agreement at any time on written notice to the other if the other is in material or persistent breach of any of the terms of the Agreement.

    10.3. On termination of the Agreement for any reason all licences granted under the Agreement shall immediately terminate and the Customer's right to access and use the Ankra Service will end.

    11. Limited Warranty

    11.1. The Ankra Service is provided on an "AS IS" basis and Ankra gives no representations, warranties, conditions or other terms of any kind in respect of the Ankra Service, whether express or implied.

    11.2. The Customer assumes sole responsibility for any results obtained from the use of the Ankra Service and for any decisions or actions taken arising from such use.

    12. Limitation of Liability

    12.1. Ankra will not be liable for losses that result from Ankra's failure to comply with the Agreement, in tort (including negligence) or otherwise in conditions that fall into the following categories: loss of income or revenue; loss of business; loss of profits; loss of anticipated savings; loss of data; waste of management or office time; or any indirect, consequential or special damages, costs or expenses.

    12.2. Nothing in the Agreement excludes or limits Ankra's liability for death or personal injury caused by Ankra's negligence or for fraud or fraudulent misrepresentation.

    12.3. Ankra's total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of the Agreement shall in all circumstances be limited to the Service Fees paid by the Customer in the 6 months prior to the event giving rise to the claim or, where no Service Fees are payable, £1.

    13. AI and Automated Features Disclaimer

    13.1. The Ankra Service includes artificial intelligence (AI) features powered by large language models (LLMs), including but not limited to AI-assisted troubleshooting, manifest generation, automated incident reports, and suggested resolutions (collectively, "AI Features"). The Customer acknowledges that LLMs are probabilistic in nature, may produce inaccurate, incomplete, or unexpected outputs, and are not deterministic or guaranteed to be correct.

    13.2. The Customer is solely responsible for reviewing, validating, and approving any actions, recommendations, code changes, manifests, or configurations suggested or generated by the AI Features before they are applied to any cluster, environment, or production system. This includes, without limitation, any commits, pull requests, Helm value changes, resource limit adjustments, or GitOps modifications proposed by the AI.

    13.3. Where the Customer enables automated or agentic AI actions that apply changes without manual review (including but not limited to automated GitOps resolutions, auto-remediation, or scheduled AI-driven workflows), the Customer accepts full responsibility for the consequences of such automation. The engineer or administrator who configures, enables, or approves such automated actions bears sole responsibility for any resulting outcomes.

    13.4. Ankra does not warrant the accuracy, reliability, completeness, or fitness for purpose of any output produced by the AI Features. Ankra shall not be liable for any loss, damage, downtime, data loss, security incidents, or other adverse consequences arising from the Customer's reliance on, use of, or failure to adequately review outputs from the AI Features.

    13.5. The Customer shall ensure that all Users who interact with or enable AI Features are made aware of the limitations described in this clause and are appropriately trained to review AI-generated outputs before applying them to production or critical systems.

    14. Data Protection

    14.1. If any of the Customer Data contains personal data, the parties will process such personal data in accordance with applicable data protection laws including the General Data Protection Regulation (GDPR).

    14.2. Ankra will implement appropriate technical and organisational measures to protect the Customer's personal data against unauthorized access, alteration, disclosure, or destruction.

    14.3. The parties acknowledge and agree that the Customer is the data controller and Ankra is the data processor in respect of any personal data processed by Ankra in connection with the provision of the Ankra Service.

    15. Changes to Terms

    15.1. Ankra has the right to revise and amend these Terms of Service from time to time to reflect changes in market conditions affecting Ankra's business.

    15.2. Ankra will use reasonable endeavours to notify the Customer of any material changes to these Terms of Service by email or by posting a notice on the Ankra Service.

    16. Governing Law and Jurisdiction

    16.1. The Agreement shall be governed by and construed in accordance with the law of England and Wales and each party hereby submits to the exclusive jurisdiction of the courts of England and Wales.

    17. Contact Information

    If you have any questions about these Terms of Service, please contact us at [email protected].